FAQs - Order


How do I order on your website?

Simply select the product you’d want and click the ‘Add To Cart’ button, once you’re done choosing a product. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!

What courier do you use in shipping?
Health Hero offers Cash on Delivery service within Metro Manila ONLY due to Enhanced Community Quarantine. We have our own service courier within Metro Manila to provide faster delivery. We also offer straight payment delivery or Cash On Pick Up via LBC outside Metro Manila orders.

How much is the Shipping Cost?
You may order Health Hero Sante products with minimum purchase of ₱1500 and it will be shipped for FREE if you are within Metro Manila!

If you fail to meet the minimum purchase, +180 for the shipping fee.

If you're living outside Metro Manila, we offer Cash On Pick-Up at any LBC Branch near you. Just send your shipping details and the nearest LBC Branch Address near you. Please note that the estimated delivery time is 1 week due to Enhanced Community Quarantine.

How long should I wait for my items to arrive?
2-3 Days Business Day within Metro Manila
3-5 days Business Day outside Metro Manila via Cash On Pick Up at your nearest LBC Branch.

I want my items to be delivered faster. How?
We also offer rush orders via Lalamove or Grab Express within Metro Manila. Delivery Fee should be shouldered by the customer. Service Fee will depend on the distance of the shipping address.

My items have not arrived on the given timeframe?
There are instances where the shipping time takes more than we stated, this is because of some reasons:
* Incomplete address
* Unreachable mobile number
* Area not covered via COD or Area is considered as remote area
* Limited Access of roads, Curfews or Total Lockdown areas due to Enhanced Community Quarantine.


Always make sure to complete your Address to ensure a successful delivery.

For more questions, please message us directly to our Facebook Page https://www.facebook.com/healthherosantebarleyph/